GST Refund & India Customs Duty Guide

Eligibility Checklist

• ✅ Min SGD 100 spent (max 3 same-day receipts per store)
• ✅ Shop participates in eTRS (look for logo)
• ✅ Departing within 2 months of purchase
• ✅ Physical goods only (no meals/services)
• ✅ Non-resident of Singapore (tourist)

Refund Methods

At the Shop

Present your passport. Ask for eTRS transaction. They will issue a digital eTRS token to your passport.

At the Airport

Go to eTRS kiosks in T1-T4 BEFORE check-in if items are oversized/liquids. Scan passport.

Customs Inspection

If kiosk says 'Approved', proceed. If it says 'To Customs', show goods to the officer nearby.

Get Refund

Choose refund method on kiosk. If cash, collect it past immigration at Central Refund Counter.

Eligibility Checklist

• ✅ Min AED 250 spent
• ✅ Shop has 'Tax Free' Planet logo
• ✅ Departing within 90 days
• ✅ Tag attached to receipt
• ✅ Over 18 years old

Pro Tips

• Dubai limits cash refunds to AED 10,000 per tourist. Rest must be to card.
• Planet Payment charges a 4.8 AED flat fee per tag + 13% of the VAT amount as admin fee.
• Keep tags attached to the goods! Do not rip them off until you clear customs.

At the Shop

Request Tax Free purchase. Retailer captures passport info and sticks a Tax Free tag on the receipt.

At DXB Airport

Find Planet Validation kiosks in T1, T2, T3 before check-in or past security.

Validation

Scan passport and receipt tag. Follow on-screen instructions. May require physical inspection.

Get Refund

Select credit card or cash. Cash is disbursed instantly, cards take a few days.

Confused about what you can carry? Our Singapore & Dubai tour packages include a pre-departure customs briefing.

Prohibited Items

• E-Cigarettes & Vapes: BANNED in India. Can lead to confiscation and fines.
• Drones: Require prior DGCA approval.
• Satellite Phones: Require DoT license.
• Pornographic Material
• Narcotics & Counterfeit Goods

ATITHI App Guide

Declare customs and pay duty online before you land.

1. Download ATITHI from Play Store / App Store
2. Fill out baggage declaration up to 24h before landing
3. Pay duty online via UPI/Card if applicable
4. Show generated QR code at Green Channel

🟢 Green Channel

For passengers with NO dutiable goods to declare. Only walk here if you are 100% sure you are within all allowances.

🔴 Red Channel

For passengers carrying dutiable goods exceeding the limit, commercial goods, or restricted items. When in doubt, go Red.